Here are the newest integrations from Zendesk to help your team provide great experiences. BaseLinker BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. This is a free BaseLinker add-on that shows the customer’s orders related to a given email address directly in the Zendesk panel view and one-click takes you to the correct order card in BaseLinker. Save time so far spent on switching between your inbox and order list. Forget about the exhausting order database investigation – your customers will be answered faster. You can even create a new order for a given customer directly from the ‘BaseLinker for Zendesk’ app. Crowlingo Crowlingo (Support) provides natural language processing (NLP) services to find insights and relationships in texts. Crowlingo analyzes data with one universal solution regardless of the language.
Crowlingo offers Deep Learning NLP Services that users can leverage to find insights and relationships in texts, unify processes with one universal and multilingual solution, and analyze documents in real-time through APIs. This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. Verse for Sell Verse for Sell (Sell) helps businesses to Phone Number List engage with more prospects and capture these conversations automatically. Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps. Qualified opportunities are then passed directly to your sales team so they can focus on the right opportunities, at the right time, and close more deals.
Qualified opportunities are then passed directly to your sales team so they can focus on the right opportunities, at the right time, and close more deals.Prospects in Zendesk Sell are automatically synced with insightful information and sales context about the person from Verse. Conversations with prospects are automatically captured in real-time. Sales reps can easily send new prospects to be engaged by Verse with a click of a button. ViiBE for Chat ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. ViiBE for Zendesk promises the best remote diagnosis thanks to live video stream combined with AR and collaborative tools. ViiBE helps you optimize your customer experience and reduce on-site travel. Once the ViiBE app is enabled through your Zendesk platform, simply open a ticket and a ViiBE call button will be embedded so you can immediately start making ViiBE calls. When the communication ends, both the call center agent and the customer are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction.